Competella Partner System Engineer certification

Become a Competella certified system engineer

New and existing partners can sign up for the next Competella partner training webinar

During this webinar we will guide you through the information you need to be able to offer Competella Cloud Services to your customers – including deployment, onboarding, and configuration. For those who are interested in how to install and deploy on-prem solutions, the afternoon of day 3 is an optional additional session covering this topic. The training course is also a part of Competella’s partner program for certification of silver and gold partners.

Agenda

Day1

Competella Company and Product Presentation - Technical Overview and Prereqs - Process Overview - Azure User Importer App - Users in WebManagement - Azure Identity Server App - Azure Bot Creation

Day2

Queue Configuration (Managing agents, queues, voice prompts etc.) - Multimedia Attendant - Azure Presence App - Azure Calendar Sync App - Queue Monitor

Day3

Support & Troubleshooting - Support Flows - On Prem Solution/Setup (optional)

Sign up for the next partner online on 26th - 28th of January 2021.

Posted by : Competella