Competella Cloud Service

Competella Communication Suite

Competella Communication Suite for Teams

 

Competella Communication Suite for Teams is a cloud-based version of Competella’s communication platform. It has been developed for customers and partners who are currently using or planning to use Microsoft Teams for telephony.

The Competella Cloud Services and the Competella Communication Suite for Teams are built on Microsoft Azure and the native Teams Calling API from Microsoft. With an easy deployment procedure, you can setup and connect your Office365 tenant to the Competella Cloud Services and start to use the applications in the Competella Communication Suite. To provide a high level of security all applications and interfaces are using Identity Server for authentication and all external communications are encrypted to protect the integrity and confidentiality of data sent over the Internet.

 

Functionality

 

The objective is to eventually implement all the functionality available in the on-prem Competella Unified Communication Suite and more functionality is often added. The below products are released!

 

Attendant Console

Competella Attendant Console (AC) is designed to support the company in delivering precise service for callers to the company's main number.

 

Contact Center Workgroup

With the Competella Contact Center Workgroup (CCW) you can provide an easy-to-use group number and contact center functionality for your teams in your organization based on the Microsoft Teams technology.

 

Contact Center Enterprise 

The Contact Center Enterprise for Teams is general available and includes rich voice call distrbution and the 360 degree overview of Agents, Queues, Calls, Customer journey and the organization. In early 2021 we will add multimedia distribution capabilities.


Quality Monitor

The Competella Quality Monitor (QM) provides real-time monitoring of all queues and agents. You can get an online view of e.g. how many calls are waiting in a queue, how many agents are busy in a call and average waiting time for incoming calls.

 

IVR Express

With the Interactive Voice Response from Competella it is easy to create a workflow with menu-selection distribution and scheduled nodes.  

 

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Posted by : Competella