Attendant Console for Teams is GA and improvements in Contact Center Workgroup

 

On April 15th we launched Competella Cloud Service, Contact Center Workgroup on Teams as well as a Beta-version of our Attendant Console on Teams. We are now happy to announce that these solutions now are fully available. Below are some of the most important improvements:
 

  • Attendant Console for Teams:  
    • The attendant console is now fully released, general available (GA).
    • You are now able to view Presence in the search list in the Multimedia Agent and can see if the user is busy on the phone before you transfer the call.
    • Mobile Presence Gateway – possibility to see if the person is busy on the mobile phone in the search list. This is an optional functionality dependent of which mobile operator that is used.
  • Attendant Console and Contact Center Workgroup for Teams:
    • The queue can check presence on an agent before the called is transferred to the agent - it´s no longer a prerequisite that the agent must have the busy-on-busy policy.

Competella is Microsoft Co-sell Ready

Competella is among a selected group of global independent software vendors (ISV) that has received the Co-sell Ready status from Microsoft. The status is earned through the Microsoft One Commercial Partner Program. Competella will now work with joint sales, support and go-to-market initiatives for Contact Center and Attendant Solutions built on Microsoft Teams.

What does the increased partnership include?

  • The Competella solution is listed in MS OCP Catalog
  • MS dedicates one dedicated partner sales contact for our co-sell active geography.
  • Enablement and activation of lead sharing

For more information please contact Competella 
For more information about Competella Contact Center solution
For more information about Microsoft Co-sell program

Competella goes cloud!

 

2020-04-15 Stockholm,Today we at Competella AB are announcing a cloud-based version of our communication platform - Competella Communication Suite for Teams. The platform´s first offerings are Contact Center Workgroup and Quality Monitor for Teams. The new platform has been developed for customers and partners that today are using or planning to use Microsoft Teams for Telephony.

With the Competella Contact Center Workgroup (CCW) you can provide an easy-to-use group number and contact center functionality for your teams in your organization based on the Microsoft Teams technology. The Competella Quality Monitor (QM) provides real-time monitoring of all queues and agents. You can get an online view of e.g. how many calls are waiting in a queue, how many agents are busy in a call and average waiting time for incoming calls.
The release also includes a beta version of the Competella Contact Center Enterprise (CCE) and the Competella Attendant Console (AC) functionality. The CCE and AC functionality is planned to be generally available later in Q2 this year.

Competella Cloud Services
The Competella Cloud Services and the Competella Communication Suite for Teams are built on Microsoft Azure and the native Teams Calling API from Microsoft. With an easy deployment procedure you can setup and connect your Office365 tenant to the Competella Cloud Services and start to use the applications in the Competella Communication Suite. To provide a high level of security all applications and interfaces are using Identity Server for authentication and all external communications are encrypted to protect the integrity and confidentiality of data sent over the Internet.

For more detailed information please contact Competella

¨First Ever¨ User forum for Competella

On Wednesday 30 August, the ¨First Ever¨ User forum for Competella users was arranged in Norway, the customers were transported in an old veteran bus and the journey went on to a lovely place called Gansvika, just outside Oslo - where lunch was served before the event started.

The topics at the User forum:

  • What is the content of today's market within ¨Attendant and customer center¨ solutions
  • What demands of functionality will the near future bring from and customers and users
  • Multique- Voice, Chat, Email, SMS
  • Customer database / CRM integration
  • Viewing the traffic ¨Queues and waiting calls¨ - Client and Quemonitor
  • Administration, ¨Supervisor¨ and statistics
  • Hybrid and mixed solutions - Office 365 / Cloud PBX
  • New versions and solutions - Competella UCS
  • What is our content training offering for Attendants, Agents, Supervisors and technical personnel
  • Input and open discussions to set the frame of future User forum`s

The forum hosted a good dialogue among the participants and both interesting and good questions were asked and answered. The feedback from the participants was very good and a dedicated user forum group containing users and Competella personnel is formed – And is to be grouped, consisting of a core group of (5-10 people), Users and Technical User`s, hosted by Competella.

Competella will host the User Forum 1-2 times a year, combined with regularly webinars and newsletters to all customers.

The overall feedback from the participants is that the User Forum and the fact that they themselves participated in forming the forum is highly appreciated.

We have already received orders from multiple customers that are looking for extended functionality both on existing and upcoming new functionality.

The participants where pleased for the initiative from Competella over the User Forum and tour arrangements - They were happy that they had taken the trip.

The eventful day was completed by a boat trip in the nature reserve and Lake ¨Øyeren¨ for all participants.
                                                                       
WE ALLREADY LOOK FORWARD TO THE NEXT USER FORUM

Cisco line-state presence is now supported in Competella Attendant Console for customers who needs a hybrid setup or wants to migrate to Skype for Business

Several enterprise customers want to migrate from Cisco to Skype for Business - Competella can now offer customers in a hybrid setup with Cisco Call Manager 6.0 -1X.0 and Skype for Business an even better support as the Operators now have line-state presence available in the directory for both Cisco and Skype for Business end-points.

The feature supports the Operators to give even more precise service as they have busy, idle, forwarding status information available before transferring calls from Competella Attendant Console and Contact Center Enterprise to colleagues with Cisco extensions.

Competella expands and seeks new Area Sales Manager to Norway

We are growing - also on the Norwegian market as a result of that we are seeking a new professional Area Sales Manager to Competella AS in Norway.

 

Interested - click here